A municipality/university payment system utilizing real time credit card authorization and posting and a touch tone phone to allow recipients of parking tickets and other applications issued by the Agency to pay by credit/debit card authorization through either touch-tone phones or spoken voice input.

How does it work

After calling the agency phone number, the caller hears a greeting and is asked to enter their account/citation number or license plate number using a touch-tone phone. Once the caller has entered the information the system verifies the entry via voice back. The caller has the option of paying any other outstanding debts they may have. Payment is processed in a secure and encrypted environment with credit worthiness being checked on a real-time basis. Database and financial reconciliation is done on a scheduled basis.

Benefits

A Fast, Easy, Accurate Solution. This service makes it convenient for people to pay their debts while freeing city employees from the time intensive task of processing mail payments. Eliminates telephone inquires or in person payments and responses.

Problem/Solution

IVR System allows caller to get information about debts via touch tone telephone 24 hours a day 7 days a week. This time and labor savings system provides three program modules, each adding an increased level of efficiency to the agency with an additional level of valuable information for the caller.


If you would like to contact us to start your agency with Interactive Voice Response Solutions E-mail or call today.
E-mail: sales_ezpaycorp@ezpaycorp.com or Toll Free: 1-800-333-1558