There's no question that IVR systems can be incredibly complex. They must link seamlessly with internal systems that reside on a variety of platforms, make an array of options available based on caller input, stop attempts at unauthorized access and efficiently manage thousands of calls a day. This complexity can lead to costly misunderstandings in system development. That's why we take a methodical, step-by-step approach to defining the project before we write a line of code. We begin by working with you to develop a needs analysis that provides an overview of project requirements. Based on the overview, well developed a technical specification that details every aspect of the project. Depending on the unique requirements of your project, we can create a new application or modify your current application. We then prepare a quote and a schedule that meets your deadlines. We will also make sure that we have a mutual understanding of project priorities. Then, if needed, we can modify the project to meet budgetary and timing requirements.

You'll Know Where You Stand

Once we begin work on the project, we will provide detailed status reports keeping you up to date on our progress. You will know that we are on schedule. You will be alerted if we discover a need to alter project specifications or encounter an unexpected problem. After the initial coding is complete, we test the application offline, providing you with complete test results. We then turn the application testing over to you. In this stage of testing, you will work closely with the EZPay Corp services development specialists to identify any development issues associated with your project. Once you agree that the application meets all of your requirements, we will then move it into a production environment.


If you would like to contact us to start your agency with Interactive Voice Response Solutions E-mail or call today.
E-mail: sales_ezpaycorp@ezpaycorp.com or Toll Free: 1-800-333-1558